Cancellation, Refund & Substitution Policy: Along With How To Share Any Concerns
All registration cancellations and refund requests must be made in writing fourteen (14) days prior to an event. A refund of the full registration fee, minus an administrative charge of 10% or $10 (whichever is greater), will be given for cancellations received by that date. For cancellation requests received 7-14 days prior to the event, you will receive credit towards a future event that must be used within 12 months of the original event. For requests within one week of the event date, no refunds or credits towards another event will be issued. Submit all requests to The Aphasia Access via email at help@AphasiaAccess.org.
Aphasia Access regrets that refunds cannot be given for no-shows. Substitutions are gladly accepted! Substitutions of registrations are permitted prior to the conference and onsite. Only one substitution is permitted per original registrant. The individual submitting the substitution request is responsible for all financial obligations (any balance due) associated with that substitution. Should we (Aphasia Access) need to cancel an event, we will gladly refund any registration fees or apply your registration fees to an upcoming event, it’s your choice.
For online, asynchronous courses, a refund request will be honored if received within 7 days of purchase, provided that you have not begun to take the course which is defined as logging into any content presentation. We regret that once you have begun the course, we are no longer able to offer any refunds. Should we have any technical reason that you are not able to access the course for more than 5 business days, we will gladly offer you a refund or apply your course fees to another Aphasia Access offering.
We Also Know…
That despite our best efforts, you may feel at some point we didn’t do right by you. This may include how we implement this policy, or administer other association policies including how we handle privacy concerns.
Your comments, concerns, frustration and yes, even complaints are always welcome and will be responded to who shared in a constructive fashion. Please email help@AphasiaAccess.org to share any feedback. While we will always do our best to address any concerns, we do ask to hear from you within 30 days if something happens, otherwise we may be limited in what corrective action we can take. Our commitment is to acknowledge receipt of your email within 1 business day and reply to your concern within 5.